How we collect personal information

Most of the information we process is provided to us directly by you for one of the following reasons:

• You have made an enquiry about South Coast SLT’s services

• You have made a referral to us for speech and language assessment or therapy

• Your child is receiving, or has received, speech and language assessment or therapy from South Coast SLT

Some of the information we process may be provided to us from other sources, such as:

• Speech and language therapy sessions (e.g. observations, clinical assessments)

• Reports or letters from other professionals (e.g. school/nursery, GPs, Health Visitors, Paediatricians, Audiologists, NHS Speech and Language Therapists)

Information about your child may be collected in spoken or written form from parents/legal guardians, and through the clinical sessions carried out by therapists from South Coast SLT. With parental consent, information may also be collected from other professionals working with your child (such as teaching staff, nursery staff, childminders, NHS Speech and Language Therapists, and other healthcare professionals). Where relevant to your child's care we may also collect information about family members e.g. contact details for parents and relevant medical history.

Information is collected when an enquiry or referral is made to South Coast SLT, either by text, phone, email, or website form. If your enquiry does not result in your child being seen by South Coast SLT then this personal information will be deleted one month after your enquiry has been dealt with, to allow for information to be used if you re-refer or re-contact South Coast SLT. If your child is subsequently seen by South Coast SLT these details will be added to their record.

Following an enquiry or referral, a telephone consultation may be provided by South Coast SLT in order to discuss your enquiry and reason for referral in more detail. During this telephone call further personal information may be collected with the purpose of determining the need for an assessment or involvement by a therapist. If your telephone consultation does not result in your child being seen by a therapist, then this information will be deleted one month following the telephone consultation. If your child is seen by a therapist following the telephone consultation, this information will be added to their record.